Sterling OMS Implementation & Support

Deliver Seamless, Customer-Centric Order Fulfillment

Today’s retail environment demands more than just selling across multiple channels—it requires orchestrating a unified, intelligent order lifecycle that delights customers at every touchpoint. Delays, stockouts, and fragmented order visibility are no longer acceptable.

With Moxie Retail’s proven expertise in IBM Sterling Order Management System (OMS) implementation and support, we help retailers transform order complexity into fulfillment excellence.

PLANNING TRANSFORMATION

Why o9 + Moxie Retail?

We don’t just deploy software—we transform your planning capabilities into a competitive advantage.

With Moxie Retail’s o9 MFP services, you get:

Unified Financial Planning
Consolidate sales, margin, and inventory planning across retail, direct, rental, and wholesale channels.
Rapid In-Season Agility
Reforecast daily or weekly to respond to demand shifts and optimize markdown decisions.
Real-Time Visibility
Track plan vs. actual performance dynamically to spot risks and opportunities early.
Dynamic Open-to-Buy (OTB)
Control spend with powerful, scenario-based financial modeling.
Global Scalability
Support multi-region, multi-brand operations on a single platform.

Business Impact Delivered

KPI	Before o9	After o9
Plan Accuracy	~55%	85–90%
Markdown Spend	High	↓ 12%
Reforecast Time	5–7 days	1 day
Inventory Turns	3.2	4.0+

Moxie Retail & Sterling OMS

We don’t just deploy software—we engineer intelligent order experiences tailored to your business model. Our end-to-end services ensure a faster time-to-value, seamless integrations, and scalable solutions for future growth.

Our Sterling OMS Expertise Includes:

Centralized Order Orchestration
Unify order capture across online, in-store, marketplaces, and partner channels to eliminate silos.
Real-Time Inventory Visibility
Provide accurate stock levels and intelligent sourcing logic for optimal fulfillment decisions.
Advanced Fulfillment Models
Support BOPIS (Buy Online, Pick Up In-Store), ship-from-store, drop-ship, and curbside pickup.
Reverse Logistics & Returns Management
Accelerate return cycles and enhance post-purchase customer experience.
Store & Call Center Enablement
Empower associates with tools for order lookup, modification, and personalized customer support.
Seamless System Integrations
Connect Sterling OMS effortlessly with ERP, WMS, POS, eCommerce platforms, and payment gateways.

Business Impact Quantified

KPI	Before Sterling OMS	After Implementation
Order Visibility	Fragmented	Real-time, unified
Fulfillment Accuracy	~85%	98%+
Delivery SLA Compliance	~70%	95%+
Returns Processing Time	5–7 days	1–2 days
Customer Satisfaction	Moderate	Significantly improved

Let’s Get Your OMS Moving

With Moxie Retail as your Sterling OMS partner, you gain a trusted advisor dedicated to turning your order management challenges into a competitive advantage. Whether you’re launching a new OMS or optimizing an existing one, our expertise ensures faster fulfillment, lower costs, and happier customers.