This global retailer needed to reimagine retail knowledge management with an AI-first approach that empowered associates at every customer touchpoint
Transforming Store Operations Through Intelligent SOP Navigation Read More »
We conducted a comprehensive evaluation and optimization of a leading fashion and lifestyle retailer’s chatbot experience.
Customer Journey Bot Read More »
Integration of AI-powered chatbots into the CRM reduced operational spend by $1 M and accelerated customer query response by 25%
Intelligent Forecasting & Planning Read More »
Genzeon’s panel event brought together industry experts to address challenges and actionable strategies for leveraging data and AI in the retail sector.
Extracting Value from Your Retail Data | 2024 Event Recap Read More »
By connecting all of a user’s data into a comprehensive view, existing retail agents and AI-enabled chatbots can improve customer and employee satisfaction.
AI Chatbots in the Omniverse: Powering Omnichannel Data for Retail Success Read More »
Integration of AI-powered chatbots into the CRM reduced operational spend by $1 M and accelerated customer query response by 25%
Centralized Community Portal for Enhanced Efficiency and Compliance Read More »
The conversational AI provides real-time and personalized customer support more accurate and relevant.
Beyond Bots – Remote Selling & Conversational AI Chat Read More »
Integration of AI-powered chatbots into the CRM reduced operational spend by $1 M and accelerated customer query response by 25%
Engaging Retail Customers with Intelligent Chatbots Read More »
Distinction between Omnichannel vs. Unified Commerce embodies a shift from coordinating channels to a comprehensive integration of all facets of the retail experience.
Omnichannel vs. Unified Commerce in Retail: The Clear Breakdown Read More »
To stay competitive, brick-and-mortar retailers must consider embracing omnichannel retail. Click here to learn more!
Retailers: It’s Time to Catch Up and Offer an Omnichannel Retail Experience Read More »
